The relationship between operational risk management and business continuity management: a case study of a selected financial institution in South Africa

The disruption of a leading financial services company because of internal or external risks has huge negative impact on the business bottom-line and the South African Financial Services industry at large. The Basel Accord defined operational risk as one of the key risk to manage in an attempt to minimise risk within a bank. Business Continuity Management (BCM) is a key component of enabling a business to prepare for disruptions and yet BCM remains poorly integrated with Operational Risk Management (ORM) in most financial institutions. Qualitative research focuses on gathering and interpreting data through quotation, description and narration was undertaken to explore opportunities for integration of tools and methodologies used by these two risk types. This type of research is concerned with capturing conversations, experiences, perspectives, voices and meanings typically from small samples purposively selected. The study findings are based on a sample of 9 respondents. Most of the respondents indicated that the bank is guided by the Basel, Advanced Measurement Approach (AMA) accreditation to the South African Reserve Bank (SARB) and the three lines of defense. There were many integration points identified by respondent and three recommendations were made to address the research objectives